1. Use of Platform

• The platform is intended for registered MSMEs and authorized business buyers only.
• Users must provide accurate company and contact details during registration.
• Charat Box reserves the right to suspend accounts involved in fraudulent or abusive activities.

2. Orders & Payments

• All product prices are listed in INR and inclusive of applicable taxes unless stated otherwise.
• Payments must be made using approved methods listed on the platform.
• Orders once confirmed can only be canceled as per our Return & Refund Policy.

3. Delivery Policy

We ensure dispatch within 2–3 business days for most products. Delivery timelines may vary based on location, logistics partner, and product category.

4. Limitation of Liability

Charat Box is not liable for indirect, incidental, or consequential damages arising from use of products or third-party delays. All disputes are subject to jurisdiction of local courts where Charat Box operates.

5. Updates to Terms

Charat Box reserves the right to modify or update these terms at any time. Continued use of our services implies acceptance of the revised terms.